terms and conditions

Open hours Monday – Friday from 9:00am – 5:00pm (ET) and Saturday from 10:00am – 4:00pm (ET) at toll free 703-466-5388

Our business is exclusively online and therefore, we do not have a showroom location that is open to the public. Our address is 45448 E Severn Way, #100, Sterling, VA, 20166.

This is how we are able to keep our prices low for you! We also offer special orders. Send us email, to know more details.

free shipping on orders over $3,500

PRODUCT DELIVERY: For all job site deliveries, an authorized signature is required as proof of delivery. Please inspect the items’ color, size, and quantity before signing the delivery ticket. Once the ticket is signed, all items listed are considered delivered in full, unless otherwise specified. Our drivers follow a delivery schedule. Subsequent delivery attempts to job sites will incur a delivery fee per attempt. The receiver must assist with unloading the delivery. We will contact you in advance to confirm the delivery timeframe.

PICKUPS: It is your responsibility to verify all items listed on your ticket. If any items are missing, please note them on the ticket before signing. By signing the ticket, all items will be considered received in full unless otherwise indicated. Washington Cabinetry will not be held accountable for any missing items. Items not picked up within 90 days will be deemed abandoned and are not eligible for a refund.

  • A confirmation email will be sent to the customer after the order is received and credit card authorization is approved.
  • All online orders are final. It’s the responsibility of the customer to verify the confirmation email and make sure that everything is correct. Please verify your items before placing your order.

RETURNS: Only Washington Cabinetry Cabinets are eligible for returns within 14 days. Returned items must be in the same condition as received. We do not accept returns for assembled or installed items. All returns are subject to a 20% restocking fee and must undergo inspection for damages. The assembly fee is non-refundable. Store credit will be issued for returns.

  • All online orders from washingtoncabinetry.com are custom orders so we DO NOT accept order cancellations or returns.
  • NO RETURNS on kitchen cabinets or cabinet parts and accessories. All cabinet orders are built to order and are manufactured particularly for that customer. washington cabinetry.com does not accept cancellation of orders or accept any returns, so please review all orders carefully.
  • If a mistake is made during the checkout process, you may contact ****Washington Cabinetry.com via email at customerservice@washingtoncabinetry.com immediately to try and resolve the issue; however washingtoncabinetry.com reserves the right to deny any requests.

DAMAGED OR DEFECTIVE ITEM REPLACEMENT: In the event that you receive a damaged or defective item, please file a claim within 24 hours of receiving the items. Take clear pictures of the entire item and a close-up of the damaged area. Email the photos to your Customer Service Representative along with your company name, the S# (serial number), and the cabinet’s size and color. Do not assemble or install damaged or defective items, as our vendors will not honor replacements.

  • Replacements still need to go through production since the cabinets, as well as cabinet parts and accessories, are not stock items and will take approximately 10-12 business days to ship.
  • washingtoncabinetry.com will replace only the parts of the cabinet that are damaged. If only a door or drawer needs to be replaced, we will not replace the entire cabinet. washingtoncabinetry.com is not responsible for the assembly of the new part.
  • washingtoncabinetry.com is not responsible for any additional fees incurred.
  • All replacement orders will ship via tailgate delivery through a third party (LTL, Saia, or FedEx). The carrier will NOT bring the cabinets into the home or remove material. The customer will be responsible to unload the cabinet boxes. Some restrictions may apply.

  • A confirmation email will be sent to the customer after the order is received and credit card authorization is approved.
  • All online orders are final. It’s the responsibility of the customer to verify the confirmation email and make sure that everything is correct. Please verify your items before placing your order.

RETURNS: Only Washington Cabinetry Cabinets are eligible for returns within 14 days. Returned items must be in the same condition as received. We do not accept returns for assembled or installed items. All returns are subject to a 20% restocking fee and must undergo inspection for damages. The assembly fee is non-refundable. Store credit will be issued for returns.

  • All online orders from washingtoncabinetry.com are custom orders so we DO NOT accept order cancellations or returns.
  • NO RETURNS on kitchen cabinets or cabinet parts and accessories. All cabinet orders are built to order and are manufactured particularly for that customer. washingtoncabinetry.com does not accept cancellation of orders or accept any returns, so please review all orders carefully.
  • If a mistake is made during the checkout process, you may contact washingtoncabinetry.com via email at customerservice@washingtoncabinetry.com immediately to try and resolve the issue; however Washington Cabinetry.com reserves the right to deny any requests.

  • CHECK YOUR ORDER TO MAKE SURE IT IS COMPLETE. You are responsible to check and make sure that all items on the order sheet/packing list are delivered by the shipping company.
  • All missing and visibly damaged items must be clearly marked on the driver’s paperwork. Make sure to get a copy of the Bill of Lading that includes both the driver’s and the customer’s signature.
  • The bill of lading (driver’s paperwork) indicates the number of cartons, not necessarily the number of items. You must check that all items on the order have been received before you sign the paperwork.
  • After all boxes are received sign off on the drivers paperwork. Once the customer signs off that all cabinets are received, washingtoncabinetry.com will not be responsible for missing items

  • CUSTOMER IS RESPONSIBLE TO MAKE SURE ALL ITEMS ARE RECEIVED. Inspect for any visible damages to the boxes and make sure all products are received in the presence of the carrier representative. If you detect any missing items from the shipment, you must document them in writing on the paperwork provided by the driver. Make sure to note the paperwork in front of the carrier and have the driver sign the paperwork. Report the issue to washingtoncabinetry.com immediately via email.
  • washingtoncabinetry.com will not be responsible for any missing items that are not clearly marked on the Bill of Lading (paperwork) you sign from the driver. If you sign and accept the delivery you are agreeing that all the items in your order have been received, minus any backordered items that you have already been notified about.
  • Note that some items are packed together in a single box (example: trim, molding, toe kicks). Please inspect the boxes to make sure that all your pieces are accounted for.

Expedite Orders

  • Generally, expedited orders will ship in 1-2 business days.
  • Expedited orders will ship via a ground or tailgate delivery through a third party (LTL, Saia or FedEx). The carrier will NOT bring the items into the home or remove material. The customer will be responsible for unloading items off the tailgate of the truck.

Restricted Area Home Delivery – (CALL FOR QUOTE)

  • If your delivery location has additional restrictions and requires custom delivery not offered in the standard in home delivery a quote will be provided. Special cases include but are not limited to: ferry or bridge toll, located in remotely rural area that our normal service doesn’t cover, densely urban areas, and elevator access. Restricted home delivery access will have additional charges and may require extended lead times for delivery based on your location circumstances and available delivery agent. If you have questions about your delivery location please call Customer Service. If you place an order and we determine the area is not serviced by our standard in home delivery we will contact you at that point to give you a quote.

Holiday Orders

  • Cabinetry orders placed during November and December may experience longer than expected lead times due to shipping & scheduling constraints.

Different scenarios will require different types of installation hardware. Therefore, we do not supply the hardware. Please refer to your local building codes to determine what is recommended for your structure.

We offer a fully assembled product and unassembled products.